Posted: Wednesday, 16 June 2010 @ 18:59
According to a recent Federation of Small Businesses (FSB) survey, although the level of small business satisfaction with high street banks remains low overall, one of the most important things firms looked for in a bank was a good working relationship with their business manager.
There was a strong correlation between the number of business managers a firm dealt with in a 2-year period and the level of dissatisfaction reported. Firms that had the same manager for 2 years had a dissatisfaction level of 13%; whereas those with 2 had dissatisfaction levels of 27%; those with 3, 52%; 4, 53% and 5, 70%.
It just goes to show that, however large an organisation gets, it is our relationships with our key stakeholders that really matter.
Blog by Gary Cousins
Gary has been providing legal advice to shareholders, directors and business owners for over 25 years. Specialising in dispute resolution Gary is based in Birmingham with clients throughout the UK and overseas. View profile
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