Posted: Wednesday, 16 June 2010 @ 18:59
According to a recent Federation of Small Businesses (FSB) survey, although the level of small business satisfaction with high street banks remains low overall, one of the most important things firms looked for in a bank was a good working relationship with their business manager.
There was a strong correlation between the number of business managers a firm dealt with in a 2-year period and the level of dissatisfaction reported. Firms that had the same manager for 2 years had a dissatisfaction level of 13%; whereas those with 2 had dissatisfaction levels of 27%; those with 3, 52%; 4, 53% and 5, 70%.
It just goes to show that, however large an organisation gets, it is our relationships with our key stakeholders that really matter.
For free advice on this topic please call us on 0845 003 5639.
Blog by Gary Pascual
Gary has been providing legal advice to shareholders, directors and business owners for over 25 years. Specialising in dispute resolution Gary is based in Birmingham with clients throughout the UK and overseas. View profile
This blog is not intended to constitute legal advice, nor is it intended to be a complete and authoritative statement of the law, and what we say might be out of date by the time you read it. You should always seek legal advice to confirm whether or how any information in this article applies to your particular situation. We offer a free telephone consultation
to discuss your particular circumstances.