Privacy Policy

This privacy policy sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. By submitting personal data to us, you agree to your data being used as follows.

The Data Controller is Cousins Business Law of Swan House, PO Box 11543, Birmingham, B13 0BL. You can contact us by post to the above address, by telephone (0845 003 5639) or by emailing us.

Personal data we collect

We collect personal data when clients engage with us, either when they formally instruct us to act for them as their solicitors or when they seek legal advice, whether through completing forms on our website, writing to us (whether by post, email or fax) or by telephoning us. We also collect personal data about third parties to enable us to conduct legal services or to properly run our business and provide legal services.

Where we store personal data

We store personal data on our computer and server systems. These systems are based in the UK.

We only transfer data abroad specifically to ensure that the service you seek is properly provided to you, or to comply with a court order or because a particular law requires us to do so (such as counter terrorism or anti money laundering legislation).

We take care of your personal data and protect it not only under the terms of the General Data Protection Regulation (“GDPR”) but also to keep it confidential in compliance with the SRA Code of Conduct.

Disclosure and transfer of personal data

Personal data is shared between lawyers in Cousins Business Law and support staff. It may be disclosed when necessary to the courts, regulators, auditors, insurers and accounts staff but they have all agreed with us to keep your data secure and confidential.

We will not sell your personal data to anyone other than a replacement owner of our business and then only in accordance with the SRA Code of Conduct and data protection laws.

Why we hold and process personal data

We hold and process personal data for various reasons:

  • Performance of a contract – when clients instruct or consider instructing us to advise them or act for them as their solicitors;
  • Compliance with legal obligations – as solicitors, we are often under legal duties to process your data to comply with legal obligations;
  • Our legitimate interests – when we require third party data to provide legal services (this depends on the nature of our instructions but includes data on other parties to a transaction or litigation, suppliers, court staff, witnesses and experts); to keep in touch with our client base, including clients who have instructed us in the past and those who have sought legal advice (this enables us to build long-lasting relationships with clients to provide better services to them which is to our mutual benefit); to identify and keep in touch with suppliers (this enables us to perform our services to clients better, and is to the mutual benefit of us and suppliers); and to undertake marketing activities (this enables us to facilitate our business development, to grow our business and to offer better services to our clients);
  • Consent – when people subscribe to our newsletters, or download reports and white papers.

We retain personal data for the period reasonably necessary for us to process it as above, and also as long as may be reasonably required for the establishment, exercise or defence of legal claims, and compliance with legal obligations.

Your rights

Under the GDPR, you have the right:  

  • to request a copy of your personal information;
  • for your information to be processed by us fairly and in a transparent way;
  • to object to decisions that we take solely by automated means in relation to your personal information which may have a legal or similarly significant effect on you;
  • to object to processing of your personal information where we do so for the purposes of our legitimate interests; 
  • to request that any inaccurate personal information we hold about you is corrected or deleted;
  • to request that we delete your personal information under certain circumstances; and
  • to opt out of receiving electronic communications from us. 

Should you wish to complain about the way we process your personal data, or to request any of your rights, please email us. You also have the right to lodge a complaint with the Information Commissioner.

Cookies Policy

Visitors to our website

When someone visits, we collect standard internet log information and details of visitor behaviour patterns. We do this so that we know how many people use our website and which pages are visited most frequently. We do not use this information to try to personally identify any users. 

Use of cookies on our website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used.

We use the following cookies on our website:

  • A number of Google analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website. 
  • A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website. 
  • A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.

These cookies collect information in an anonymous form, we are NOT able to identify individual users from these cookies. 

If you do not wish to allow this use of cookies, you may be able to change the settings on your browser to disable them. There is more information to help you on this link:

To opt out of being tracked by Google Analytics across all websites visit

How to contact us

Questions about our privacy policy can be emailed to us here or sent in writing to: 

Cousins Business Law, Solicitors
Swan House
PO Box 11543
B13 0ZL

Need legal advice for your business? We can help


Practical advice and legal support for company owners and directors.


In dispute with a customer or supplier? Get practical advice and support.

Your legal advisor

Your legal advisor
Board level legal advice without the costs of an in-house lawyer.

Speak to a lawyer

Speak to a lawyer

Legal advice for...

Business Owners


Family Owned Business


Thank you. Your response is great, very straight to the point! Hopefully this will bring an end to the matter. I will certainly be recommending your services as I am very impressed with the prompt dealing of this matter.
Janet Burbidge

Latest blog post

Get legal updates

Enter your email address to receive our monthly Blog Newsletter

We will keep your email safe in accordance with our privacy policy.

Speak to a lawyer

Get legal updates

Enter your email address to receive our monthly Blog Newsletter
The Law Society